Helping Families and Friends Honor Their Loved One

Complaints

Nobody likes them…
But we do have them sometimes…
And we do have to deal with them….
Here’s how we can help…

Tribute Funeral Services strives to provide a service for our families that is second to non in the Funeral Industry at what is an emotional time for Family and Friends.

Should a problem arise that cannot be resolved at the time, with the staff of Tribute Funeral Services, we have in place procedures to deal with any complaint that may arise.

YOUR ISSUES

Consumer Affairs Victoria is the responsible authority overseeing the Funeral Industry under the Funeral Act 2006 (Vic), and Tribute Funeral Services has a complaints handling procedure as required by the Act.

HOW TO REGISTER YOUR COMPLAINT

We take any complaint very seriously and will devote our time and resources to resolve it in a timely manner.

In Person:

Please contact our Office and Staff to arrange a mutually convenient time and place.

Via Telephone:

Please call (03) 9449 5236 any time, 24/7.

In Writing:

  • In a letter by Mail
  • In a Email
  • In a Fax – (03) 8390 4249

ATTENTION ALL COMPLAINTS TO:

Martin Masson
Managing Director
Tribute Funeral Services
1/29-39 Westwood Drive
RAVENHALL VIC 3023

Tel: (03) 9449 5236
Fax: (03) 8390 4249

email:

CONTENT OF COMPLAINTS

  • Name of Person Lodging Complaint
  • Contact Details – Telephone, Mobile, Address.
  • Service Details, Name, Date, Location (If available)
  • Reasons for Complaint.

RECEIPT & ACKNOWLEDGEMENT OF COMPLAINT

Your complaint once raise and received will be will be promptly acknowledged in writing and/or by telephone.

We will generally need some time to investigate the complaint.

The amount of time needed will depend on the number and the availability of people involved, and the complexity, seriousness and/or urgency of the complaint.

We may need to communicate with you during the investigation process to clarify aspects of the complaint, and would appreciate you responding to our communication/s, to resolve the issues raised.

RESPONSE AND COMMUNICATION

We will provide you with a response to the complaint as soon as possible after all the facts have been gathered, and respond in writing, and/or by telephone.